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The VisAbility Store

10:00 a.m. - 4:30 p.m. Monday - Friday

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Shipping Policy


Shipping charges are based on order total first, then shipping method, and finally destination.

        All in-stock orders are shipped within approximately 24 hours of placing the order, excluding weekends and holidays. Unless UPS Next Day Air or 2nd Day Air shipping options are specified, delivery times are generally 2-5 business days, but in some instances may take longer. Customers are encouraged to use the tracking information provided with their order shipment confirmation to monitor their orders progress and prevent any possible issues with delivery.** 

        Orders received after 12 p.m. EST are usually processed the next business day. This should be taken into account when placing orders with expedited shipping options. 

         International orders are usually shipped on the same schedule; however delivery times are typically 14-21 days. 

         USPS shipping options are reserved for customers with PO Box and APO/FPO addresses, as well as international customers. 

         International orders may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be assumed by the recipient, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and customers are encouraged to contact their local customs office for further information. Additionally, when ordering from the VisAbility Store Online, the customer/recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are being shipped.

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